Zappos is so good at customer service, 404 means a whole different thing.
Interesting conversation from Charlie Wilson’s War:
There’s a little boy and on his 14th birthday he gets a horse… and everybody in the village says, “how wonderful. The boy got a horse” And the Zen master says, “we’ll see.” Two years later, the boy falls off the horse, breaks his leg, and everyone in the village says, “How terrible.” And the Zen master says, “We’ll see.” Then, a war breaks out and all the young men have to go off and fight… except the boy can’t cause his legs all messed up. and everybody in the village says, “How wonderful.”
Now the Zen master says, “We’ll see.”
I just started a new blog on Tumblr where I plan to focus on writing more insightfull article about startups, business and tech. How wonderful you say?