Some advice from Jeff Bezos →

Jason Fried from Basecamp on advice they got from Jeff Bezos:

People who were right a lot of the time were people who often changed their minds. He doesn’t think consistency of thought is a particularly positive trait. It’s perfectly healthy — encouraged, even — to have an idea tomorrow that contradicted your idea today.

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The Oldest Airlines in the World That Are Still Flying Today →

It might surprise some to learn that the world’s second-oldest airline is actually Colombia’s Avianca. It was founded as SCADTA, or Sociedad Colombo Alemana de Transporte Aéreo and its first flight was from Barranquilla to Puerto Berrio in September 1920. The airline changed its name to Avianca – an acronym of Aerovías Nacionales de Colombia – in 1940 when it merged with another acronymized airline named SACO (Servicio Aéreo Colombiano) and its German backers were forced to divest due to World War II. Avianca now includes subsidiaries in several Latin American countries and merged with the Salvadoran carrier TACA, which itself was founded in 1931, in 2009. The combined airline became a member of the Star Alliance in 2012.

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T-Mobile Tackles Customer-Service Woes by Adding a Human Touch →

Bloomberg:

The third-largest U.S. wireless carrier unveiled what it claims is a patented customer-service program on Wednesday called Team of Experts. Subscribers who call or message for assistance will be assigned a group of employees to fix the issue.

This might sound like a corporate joke, but the few times I’ve had to interact with T-Mobile support has been via iMessage for business or their in app chat. My experience has been incredible so far.

For now, no matter how good your AI or chatbot is, a well trained human with full authority to get stuff done for you, will outperform any tech out there. Glad they are investing in customer support as a differentiatior.Permalink